Politeness is the most precious stone. All the rules of politeness say: having received help, we always say "thank you", we want to ask someone to forgive, we begin with the word of apology. By the way, about the latter, starting your treatment with the word "sorry" does not always mean that you were guilty. It's just one of the rules of politeness, which says that you are a well-bred person. Sometimes the appeal in the team to his colleague carries with it his distraction from this or that work - that's the reason for your apology. And what can I say - these are the rules in the team, we did not set them, but we must adhere to them. Although, of course, this is just the tip of the iceberg of the basic rules of courtesy in the team. After all, for the excuse, there are many more situations when one can not do without this word: being late for work (the brightest occasion for apology), postponing or canceling an important meeting or not meeting the work plan at certain times.
Certainly, words of gratitude or apology are nothing more than simple human politeness and an expression of respect for their colleagues. Having said these words, accompanying them with a pleasant smile, you will certainly prove yourself on the good side and will win the positive disposition of colleagues to your person.
Although sometimes there are such cases that some "magic" words do not help at all. In a word, we just do not find the right words to correct the situation that has arisen in the workplace. Examples of this labor conflict can be a lot: you quarreled with an important business partner (having frustrated the transaction), because of your fault negotiations did not take place and so on. The best way out of this situation, as the basic canons of ethics say, is an excuse letter explaining that you are wrong and making your immediate apologies to the addressee. After sending such a letter, you need to call and ask whether the person received it and what its subsequent actions will be. The requirements of such a letter are a letterhead and the signature of the chief next to yours. The excuse letter can be typed or written by hand.
Another basis of the rules of courtesy in the team is that excessive abuse of words like "sorry" and "thank you" is not recommended at all. Remember that in everything there should be a measure. For example, if you are referring to a colleague who is directly connected with the project, what you are doing, start your every conversation with the words: "Sorry for disturbing ..." we do not recommend. Know that in communicating with colleagues this start of your treatment can be safely avoided. Ask why? Our answer is simple: with this person you communicate on one common cause and most importantly, it all happens during working hours. Another thing - the call or your visit to a colleague home outside the working day, there is no need to apologize, even if you are calling or your visit is connected with a very serious matter. But during your working hours to listen to you, help you, or answer your question, your colleague is simply indebted, just like you are in relation to him. As the saying goes: hand is washing the hand, especially if this hand is the right colleague. Bypassing the main work responsibilities by the party and ignoring the request is the biggest disrespect for the person with whom you work. So this must always be remembered. But, we advise you, however, to thank the comrade for the assistance rendered in hard work.
The second example is the usual sneezing in the workplace. You sneezed - you asked for forgiveness, you wished health, you thanked. All would be well, except the first. Your apology is simply not at all relevant, not only that you sneezed, you still distracted everyone from work in your own words. By the way, with your sneezing you brought discomfort only to yourself. We have long been told that the rules of etiquette include the obligatory "be healthy" after the sneezes heard. This rule was introduced to us by our grandmothers and mothers. We will destroy this myth a little, bringing to your knowledge the fact that a delicate person often in such a case should pretend that he has not heard anything at all. Thus, not embarrassing the sneezed person. An example of this can serve as an important meeting, where, because of the usual sneeze, a chaotic desire for health can begin at once from twenty people. Here it will be important to add: want to sneeze - do it as quietly as possible.
Also the habit of often using words of gratitude in the workplace can simply knock down many colleagues with the right thought associated with work. For example, your co-worker puzzles over a serious and urgent project or drafting documents, and you took a marker, a pencil sharpener or a pen from him. Putting it on his desk, you say "thank you", thereby knocking him off with the right thought or idea. Think about it, and it would not be better to put the object you took silently on the table without distracting your colleague. Here you also have the paradox of the fact that before you can say the elementary words of politeness, it is better to first pay attention to the situation and understand, and whether it is worth it. Especially when it comes to the people you work with.
This is how the basic rules of ethics in the workplace look. Someone they can greatly surprise, and someone will seem the norm and help to show themselves as an intelligent person in the team. We wish you to hear only words of gratitude, and to apologize as little as possible. Good luck!