Good manners for educated people

Psychologists say that good manners can help us to accommodate any interlocutor. However, do we always correctly use "magic" words and good manners for educated people?

Because he was wrong standing, interfering with other people. Once upon a time people had to perform almost a ritual dance at a meeting. Now it is replaced by a light nod of the head (the men also touch the hat with their hands) - this is the custom in Europe. In the East, however, they nod each other much more energetically, and in some countries, in the same Japan, they also bow. But that's what remains unchanged in all countries - the wish for a meeting of health, good morning, afternoon or evening. In this case, there is a whole etiquette of greetings. The man greets the woman, the younger one - the elderly, the subordinate - the leader. To an unfamiliar person (especially if he is older than you) address by name-patronymic. Having met in the office of a colleague, politely enough to nod: "Good afternoon", smiling slightly. In an informal setting with friends, greetings such as "Hello", "Salute" are allowed.


The late is the first to welcome the guests who have already gathered. Frying with the interlocutor, look into his eyes.

Accepted by the manner of thanking even for a minor favor, for example, when you were served a menu in a restaurant or helped put on a coat. Alas, not all have good manners for well-bred people. An experiment conducted by specialists showed that the inhabitants of Kiev were among the least polite in Europe. Only 60% of Kiev keep the door, and only one second seller thanks for the purchase (in small shops "thank you" they say even less often - there this rate of courtesy and good manners was 30%). Buyers answer them the same. But it's not for nothing that they say that a kind word to a cat is pleasant. Do not be stingy in gratitude, but there and others will catch up!

For a gift and help you can thank again - a person who presented you a present or a favor, it will be nice and good. For example, after a while, mention in the conversation that you really like the presented scarf or that you are convinced of the correctness of advice given by a friend.


The courtesy and good manners you deserve are more grateful than the simple "thank you"? Present in return a small present. A business partner can be invited to a restaurant. Remember that thanks should be timely. Say, after receiving a postcard for the holiday, try to answer it within two days.

Please...

Any your request, even insignificant, should be accompanied by the words "please", "I ask you", "be kind" and other good manners for the well-bred people. Then you are unlikely to get a refusal. There is a small trick: avoid negative language, for example "Could you", "Will not you be so kind." The human brain is much more pleased with positive statements: "Could you please do me a favor?" or "Please help me choose ...".

Indispensable magic words and good manners in a situation where you need to make amends. However, as a rule, only an apology is not enough - you also need to explain the reason for your action.


Do not ask for forgiveness through third parties. No matter how unsightly your action may be, be brave and apologize personally. And it is desirable to do this immediately after the incident.

If it is a serious error, do not try, apologizing, to turn everything into a joke, otherwise this will further offend the interlocutor. Delay is also a reason for apology, and this applies not only to business meetings, but also visits.

It's better to be silent than to talk

Kind words should be appropriate. In some cases, silence really turns into gold. Do not repeat yourself. You can and need to thank for the presented bouquet, but do not necessarily say "thank you" for every open door - just say one time. Brevity is the soul of wit. In the workplace, avoid long phrases like: "Forgive me generously, do not you do a favor." People do not have time to listen to them.


Catch the moment

Before puzzling someone with a request or apologizing and good manners, think about whether it is convenient for your interlocutor to listen to you now. Suppose, if he is talking on the phone, it is better to take a pen from his desk, asking permission and thanking only with gestures.