What is speech etiquette? Speech etiquette - the rules of polite communication and speech behavior. The ability to master speech etiquette helps to achieve credibility, trust and respect for oneself. The constant use of speech etiquette in the business community has a positive impression on the partners and customers about the organization, accumulating a positive reputation.
Greeting.
At a meeting it is necessary to greet not only with that whom you know, but also with that whom you do not know, if it is necessary to address to this person with any request or a question. Certain rules of communication and norms of etiquette exist not only in relation to forms of greetings, but also to the conditions under which it is more expedient to use this or that form.
Usually welcome first:
- man - woman;
- younger - senior;
- the younger woman is the eldest, and also the older man;
- employees of junior rank - employees of the senior;
- late - waiting;
- the one who enters the room is already present;
- one who passes is standing;
- passing by - overtaking.
Under the same conditions, the first greetings of a more polite person.
A woman entering the room with the guests who have already gathered there, must first be greeted by those present, without waiting for the men to greet her. Meanwhile, men should not wait for a woman to greet them and greet them. It would be better if the men themselves would rise up and meet her.
If a person enters the room where guests are guests invited by the host, you should say hello to all the guests at once or with each of those present individually. Approaching the table, a person should greet those present and again greet each of the neighbors on the table, sitting down in his place. In this case, both in the first case, and in the second, it is not necessary to give a hand.
Frying with a lady, as well as with a senior in position or age, a man sitting must necessarily stand up. If he greets people passing by with whom they are not going to talk, a man can not get up, but just get up.
On formal receptions, first greet the host or hostess, then ladies, first the older, then the young; after - older men, and only then the rest of the guests. The host and hostess should shake hands with all guests invited to their house.
If there are married couples at the reception, then the women greet each other first, then the men greet them, and then the men greet each other.
A woman who goes to a man's company first welcomes a woman walking or standing alone. If you are standing with someone and your companion greeted a person you do not know, you need to say hello to him too. If you met a friend in the company of a stranger, you should say hello to both of them. Also it is necessary to greet everyone in the group that you are suitable for.
Performance.
There are a number of rules of polite communication, which must be followed when making acquaintances and presentations. A man, no matter what age and position, is always the first to appear to a woman. The older women (and also the official position) should be introduced to younger women and men, a familiar person - less familiar (provided that they are of the same sex and age). If two people have the same position, then the younger one should be introduced to the elder, the subordinate to the superior, if the person is one, then he is presented to the couple or the whole group, to the society, the woman must also be the first represented to the couple. In this case, you first need to name the name of the person who is represented. You can not just bring people to each other and say: "Meet". It is not courteous to oblige people to call themselves.
If a man sits while he is presented, he must stand up. A woman does not have to get up, except for those moments when she is represented by the oldest (or position) lady. After meeting people should exchange greetings or, more likely, handshakes. The first to reach out is the one to whom they are presented. Serve a pair of fingers or their tips instead of the hand impolitely. If a lady or a person senior in rank or age does not give a hand, you need to bow slightly.
Conducting a conversation.
The tone of the conversation should be set absolutely natural, continuous, smooth, but, in no case, meticulous and playful, it means that you need to be knowledgeable, but not pedantic, cheerful, but you should not make noise, you need to be polite, but you can not exaggerate politeness .
In "high society" the etiquette of communication allows you to talk about everything, but you can not go deep into anything. When talking, all sorts of serious controversies should be avoided, especially with talk about religion and politics.
An equally necessary condition for a well-bred and polite person is the ability to listen. If you will be able to listen carefully to the story without interrupting the narrator, be able to show your interest in the place with questions, like: "And what happened next? "," It's incredible! How could this happen? "," And how did you cope with this? ", Then it will be pleasant for any person to talk with you.
Do not try to suppress your interlocutor with erudition. Nobody wants to feel stupider than the rest. But if you do not know something, do not hesitate to talk about it. Most people like to talk about something that their interlocutors do not know.
In a society you can not start talking about yourself until you are specifically asked to do so. But even in this situation it is necessary to be modest, do not overestimate yourself and your capabilities.
You should not talk at a great distance, this attracts the attention of people around you, but you should not talk "close".