Once in a lifetime, every person experienced a feeling of awkwardness, a feeling of insecurity in a particular situation. But many people know the situation when instead of decisive "no", you squeeze out a "yes" from yourself. Anyway, but practically every person in life had similar situations. Today, trainings are becoming more popular. On them you study the psychological foundations of confident behavior, they allow you to acquire skills of partnership business communication.
Any enterprise that values its reputation will approve the rules of business communication. Strangely enough, the basics of business communication are an important component of business. These standards describe the general rules that employees must perform. There are three types of business communication:
1. Business communication " subordinate-leader". This applies to the business communication of the subordinate with the manager. It is necessary to work out a norm of conduct towards the leader. Try to make the leader your ally. And if you misconstrue the relationship, then you will set it against yourself, make it your ill-wisher. You should in the relationship with the leader adhere to the following norms and principles:
- You need to become a support of the leader in creating a friendly atmosphere in the team. The manager needs this kind of support.
- Never impose a point of view on the leader, do not try to command them. Do you have any suggestions or comments? We should politely and tactfully be able to express them.
- With respect to the leader, forget the categorical tone. Always poddakivayuschy worker quickly bored, but always saying "no" annoying.
- Do not change your principles and have a steady nature.
- You can not "over your head" apply to the head of your supervisor on working issues. Your immediate boss in this case will lose his credibility, and you will be a person who neglects the opinion of the chief or doubts his competence. In the person of the immediate leader you will gain the enemy.
2. Business communication "leader-subordinate". This refers to the communication between the leader and the subordinate.
It is very important, what norms and principles are established by the leader in relation to his subordinates. Clearly it is necessary to understand what behavior is welcomed at work and which is not. This concerns norms, as well as on the basis of what the head of the order gives, what is the official discipline, business communication. In a good team there must necessarily exist an ethic of business communication between the leader and the subordinate. Without this, the team is uncomfortable. The leader will have to take into account the personality of the subordinate. It can be an independent qualified employee, or maybe an indecisive person who constantly needs to be pushed. This determines the form of the order and the norms of behavior.
The forms of order include: request, order, request, etc. The order is often applied to non-executive employees. The request is applied if the relationship between the manager and the subordinate is of a confidential nature. With this form, the employee is easier to identify the problem and its solutions. It is the relationship of the leader to the subordinates that determines the whole nature of business communication, the moral and psychological climate in the team. Define some elements of communication:
- If the employee did not comply with the manager's instructions, it is necessary not only to make it clear that the head is aware of this, but also to make a corresponding comment to the subordinate. Otherwise, it can show that failure to perform one's duties is impenetrable.
- If necessary, criticize actions and deeds, and not the identity of the employee.
- The leader should not give advice to a subordinate, how to act in personal affairs.
- If the manager for any reason does not know the situation, then you should not give employees the opportunity to notice this. We must try to preserve their respect.
- The leader should be fair. One of the principles: for greater merit - more reward. The leader should encourage his team.
- Perfectly performed his subordinate work - encourage him not only financially, but also morally. Excess will not once again praise him. The subordinate should be strengthened self-esteem.
3. Business communication "between employees." This is communication between peers. It is very difficult to communicate with peers of equal status from other departments. It is necessary to find a suitable tone, manners of behavior. This is especially important for communication within the collective of one organization. It is these colleagues who are rivals in career growth on the one hand, and on the other hand you together belong to the team of the general manager. Respect the colleague.
- It is necessary to clearly distinguish responsibilities and responsibilities in the performance of common work.
- Never exaggerate your business opportunities, do not give empty promises. If you can not fulfill them, even if there were objective reasons for it, you will be uncomfortable. At work, you should not inquire about personal matters and problems. Do not meddle in the soul.