It's easy to say - develop emotional intelligence. How can this be done? The most important thing is to learn to understand and classify your feelings and emotions in order to help yourself in conflict management. We can not change what we do not know, neither in the behavior that surrounds people, nor in our lives. Therefore, you need to learn how to determine your own feelings, as well as their shades as accurately as possible. Do you often feel "just bad"? And more specifically? Are you hurt, depressed, evil? Finding the right word is not so easy. The next stage - to find the reasons for which this or that feeling visited you, you need to evaluate your psychological state.
In addition, you need to know your "pain points" and not allow others to manipulate them.
I, only I and once again I.
Now you need to please yourself, with all the features, not hanging on them different labels. The development of EQ can not be imagined without self-realization. That is, the desire to reveal its potential. But as? It's very simple: through your passion for your interests and knowledge! Activate the process of self-realization, improve the psychological state, and resolve conflicts as follows. Think and write down for yourself in three ways with which you can make your time easier for study, family, friends, alone, easier, interesting or useful. Then evaluate how much each of them will require money, energy, time. And choose at least one method from each group. With tozaklyuchaetsya in the fact that only the classification will help to correctly determine its future behavior.
I like her!
Empathy is not only politeness, but also the ability to say compliments. You do not have to completely agree with another person and avoid a dispute. In fact, empathy is the ability to express one's understanding of the emotional state or the point of view of the interlocutor without resorting to reasoning about his innocence. Listening is much easier than talking - so you can start with this.
Empathic listening assumes that you will not just silently nod your head, but also ask suggestive questions that will show your not indifference. Here are a few ways to convince a person that you are interested in communication:
- do not think through your speech. Own "internal monologue" prevents you from perceiving the speaker.
- Do not change the subject.
- Do not be silent - this creates tension. At least tell me a facial expression that you are "here" - and you do not care.
Ksenia Ivanova , especially for the site